AS A MEMBER, YOU ARE RESPONSIBLE FOR READING AND UNDERSTANDING OUR PICK-UP PROTOCOL.  IT IS MEANT TO PROVIDE THE BEST EXPERIENCE FOR ALL COMMUNITY MEMBERS, AND IS PART OF WHAT YOU AGREED TO BY ACCEPTING OUR TERMS AND CONDITONS.

OUR PICK-UP LOCATIONS ARE ON THE HONOR SYSTEM, NO ONE IS THERE TO HELP YOU, SO FOLLOWING PROTOCOL IS IMPORTANT TO THE SUCCESS OF OUR CSA PROGRAM.  THANK YOU!

1) PLEASE, GIVE WHOEVER IS PICKING UP YOUR SHARE THESE INSTRUCTIONS

Pick-up only the produce boxes with your name listed on them.

ALSO, give whoever is picking up your Share the location address and hours!  For some pick-up points, only the general area of a location is published on the website, not the actual address! Log in to your online account to get the actual address and directions (click on the Pick-up Directions tab).

2) REMEMBER TO PICK-UP YOUR SHARE!
It is your responsibility to remember to pick up your share on the correct day during the listed pick-up hours. If you forget, we do not refund, replace, or give credit for your missed share. If you miss picking up your share during the listed hours, your site host is authorized to donate your items to either an organization or family-in-need they know about (so the food does not go to waste).

3) FIND YOUR NAME ON THE CHECKLIST IN THE SITE BINDER
There is a BINDER at each site with a CHECKLIST of everyone who picks up and what they are supposed to take.  PLEASE USE AND FOLLOW THE CHECKLIST EVERY WEEK.

4) TAKE ONLY WHAT IS LISTED BY YOUR NAME
This includes the contents of the PROPER SHARE BOX (SHARES ARE LABELED WITH THE NAME OF THE MEMBER TO WHOM IT BELONGS).

DO NOT TAKE ITEMS THAT ARE NOT LISTED BY YOUR NAME.  YOU WILL BE SHORTING THE MEMBER THE ITEM IS MEANT FOR.

5) IF YOUR NAME IS NOT ON THE LIST, DO NOT TAKE ANYTHING
Contact us by email or phone – trent@greengardensfarm.com or 269.832.1317 – and we will find out the reason you are not listed and work things out.  We only drop off enough shares, etc. for the people listed. If you take something and you’re not on the list, you’re taking someone else’s share.

6) IF YOUR NAME IS ON THE LIST BUT THERE IS NO SHARE FOR YOU, DO NOT LEAVE EMPTY-HANDED
Really, it is okay to take a different share if your name is on the list yet your share isn’t at the site because occasionally someone will take the contents of the wrong box.  So, please, if you can figure out who made the mistake, take their share then email to let us know so we can remedy any inequities if necessary.

(People can also forget to check off their name, so remaining shares won’t necessarily map to the un-checked boxes on the Checklist.)

7) TAKE THE ENTIRE BOX
Please take the whole box home and bring it back for your next pick-up. CAREFULLY UNFOLD YOUR BOX and stack it neatly with the other boxes. We pick the boxes up the following week and re-use them.

8) DO NOT TEAR THE BOXES
If the boxes get torn, they become unusable! To open the top, look for crease in the flap then squeeze along that crease to ‘unlock’. Do not pull or tear at flaps! To flatten box, turn upside down and squeeze at creases in the end flaps to ‘unlock’, then flatten and stack neatly with other boxes.

9) CONTACT US PROMPTLY IF YOU HAVE BEEN SHORTED SOMETHING
Email or call us right away. We will make it up to you within the next delivery. Notes left on the checklist are not usually seen, SO TO RECEIVE CREDIT OR REPLACEMENT, YOU NEED TO EMAIL OR CALL (trent@greengardensfarm.com or 269.832.1317).

10) PLEASE, BE RESPECTFUL AND BE NEAT

RESPECT THE PICK-UP LOCATION – Treat the site how you would want it to be treated if it were at YOUR home.

Unfold and stack your box with the others (see item 7, above).  Don’t eat fruit and throw stems or pits on the ground. If you return baskets or cartons (see reuse, below), stack like items together in neat stacks; do not bring bags of jumbled cartons and baskets and leave them for ‘someone else’ to organize. If you care about them being re-used, take a moment and stack them neatly.

RESPECT YOUR SITE HOST – please do not disturb hosts by coming by late at night or early the next morning. Many of our Pick-up Locations are at members’ private homes and, unless you have express permission from them, we ask you to respect the times (Pick-up Hours) they have allowed for members to access their property.

COURTESY COUNTS – please, courtesy for fellow members and for a site host’s property (and their neighbors!) is paramount. You are participating in a community, and how you behave and what you do directly impacts other members.  Chronic offenders will be asked to leave our membership.

BE SAFE – there are other members, their children, pets, and other traffic around our pick-up locations.  Watch for them please.

RE-USE OF BOXES, FLATS AND CONTAINERS

1) We ONLY take back the wax/paper boxes your shares comes in. These are typically 1 1/9 bushel boxes. Please return to your pick-up point when you get your next share.

2) We do not take egg cartons.

3) We do not take back any of the plastic bags at this time.

Thank you for participating in our Community and supporting our Farm!